The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. The information about clients and the types of advice given provides additional insight into some of the problems affecting people’s lives. Between 2009/10 and 2011/12 the numbers of issues presented by Wakefield CAB clients rose by 28% (see chart below). The extent of the fall in 2013/14 been was in large part due to the ending of the Wakefield district Community Legal Advice Service (CLAS).
Source: Wakefield Citizens Advice Bureau
The most common types of issue people sought advice for in 2018/19 were debt (33% of issues) and benefits and tax credits (29% of issues). Across England and Wales as a whole 25% of issues were about debt. Numbers of debt issues advised on across Wakefield District increased by 10% last year.
Council Tax arrears account for 16% of debt issues people seek CAB advice for, slightly higher than seen across England and Wales as a whole (13%). Personal Independence Payment is the most common benefit people seek advice for (see tables below).
Top-5 debt issues. Source: Wakefield CAB
Top-5 benefits issues. Source: Wakefield CAB